CUSTOMER SERVICE

Returns and Exchanges

 

What is your return/exchange policy?

If Jody's Collection receives your returned merchandise within 7 days of the date you received your order, Jody's Collection will be happy to offer a full refund for the original purchase price. Any returned merchandise received within 8–14 days of the original receipt will be issued a web or store credit. No returns will be accepted after 14 days. Returns will only be accepted for merchandise that has not been worn, altered or washed. All merchandise must be returned with the original receipt, the original packing slip, as well as the return form. Your return will be processed within 7–10 business days upon receipt of the items to our warehouse. The refund will be applied to the original credit card used to make the purchase, or, as mentioned above, a web credit will be issued. Please be aware that some banks will often take up to 2 billing periods before refunds will appear on your credit card statement. There is Absolutely no returns or exchanges on sale items. All shells must be returned in their orginal packaging unopened, unworn, and with original tags and labels attached. Any opened packages are non-returnable and non-exchaneable. 

Please Note: Shipping and Handling charges are always non-refundable. The customer is responsible for all shipping costs.

 

How can I make a return or an exchange?

You simply fill out a Return Form and return it with the merchandise, original receipt, and original packing slip to:

Jody's Collection

2 N. Highland Avenue

Bala Cynwyd, PA 19004

 

If I buy an item online, can I return it to the store?

Jody's Collection is happy to accept your items at the following location

2 N. Highland Avenue

Bala Cynwyd, PA 19004

 

Please refer to our return policy procedures in order to make sure you include all necessary items for a convenient returns. When returning an item in the mail, it is advisable to return your items in an insured, traceable method to guarantee a safe delivery. Jody's Collection does not accept responsibility for any item(s) lost in the mail. We do not accept COD deliveries.

 

Foreign Orders

Since they have to go through US Customs on their return, we do not exchange or credit goods shipped out of USA. For all international orders, shipping prices will be determined and a representative will contact you with the cost.

 

Can I cancel my order?

Jody's Collection will allow orders to be cancelled within 12 hours of placing an original order. There will be no refunds of shipping and handling charges for orders cancelled after 12 hours.

 

Shipping Table

International orders are shipped via USPS International First-class mail. Duties are NOT included and declared based on the price paid for the item, what the item is, and the location that the product was manufactured. Remember, while orders usually ship the same day it can take between 14-45 business days to arrive.

Ground 24-48 Hours Processing 5-7 Business days shipping time With in the USA

3 Day 24-48 Hours Processing 3 Business Day shipping time With in the USA .

Next Day Air 24-48 Hours Processing Following Business day shipping time With in the USA

For information on a particular order, please contact us.

Thank you for shopping with Jody's Collection